BIG COSIE POLICIES
Once you have placed an order, we will first have a little celebratory cheer in the warehouse, the order will then be automatically fulfilled by our warehouse team. You will receive a notification that will fulfil your order detailing the tracking information and any other relevant information regarding your order.
Standard UK Mainland Delivery on orders Over £30 - FREE Next Working Day delivery
Standard Northern Ireland Delivery on orders under £100 - 2 Working Day Delivery is £14.95.
Standard Northern Ireland Delivery on orders over £100 - FREE 2 Working Day Delivery
Orders received by 12.30pm, Monday-Friday, are usually processed same day.
Orders are dispatched Monday-Friday during normal working hours for next working day delivery. (2 days for NI)
Orders submitted over a weekend/bank holiday would usually be dispatched the following working day.
Orders received after 2.30pm Monday-Friday are usually dispatched the following working day. However, if we do receive your order in time we will always make every effort to process/pick/pack your order as quickly as we can to dispatch your order that same day, before our daily parcel collections.
Orders placed at weekends or bank holidays will be dispatched next working day.
RETURN & EXCHANGE POLICY
If you are not 100% satisfied with your purchase, it will make us a little sad, however simply send it back within 30 days and we'll refund the full cost of the item minus shipping costs.
Please email firstname.lastname@example.org , stating your name, contact details, order number and date of purchase. Please advise which item(s) is/are to be returned. The team will then look after everything from there.
We ask that your return item(s) are shown some Big Cosie love right up until you give it to the postie, it should be suitably and considerately re-packaged. You must include any/all manufacturers labels/tags, information, instructions, warranty information, bags etc as supplied to you. Please take reasonable care of the item(s) you wish to return as we reserve the right to refuse an exchange/refund and return the goods to you if they are not fit for re-sale.
Please ensure you include your order number and reason for returning.
Products must be in their original packaging, pending product inspection before we can offer a full refund.
Collection of Information: We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill your specific request.
Distribution of Information: In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information. Please contact us if you have any questions or concerns about our website's privacy.
We take debit or credit card payments through our website, using Stripe merchant services.
For all wholesale enquiries please contact email@example.com